View All Jobs 1192
Technical Support Developer, API Sources - Remote Eligible
Develop automation scripts to streamline support processes and enhance customer satisfaction.
Remote
Mid-Level
$140,000 - 150,000 USD / year
3 weeks ago
✨ About The Role
- The Layer 3 Support Engineer will be responsible for providing advanced technical assistance to customers experiencing complex issues with API connector sources.
- The role involves triaging support tickets escalated from Level 2 Support teammates, requiring an engineering background to resolve difficult issues.
- The engineer will provide support via email and Zoom, utilizing tools like Zendesk and Slack for customer interactions.
- Responsibilities include diagnosing bugs in the codebase, replicating issues, and either escalating them to engineering or resolving them with personal pull requests.
- The role emphasizes building leverage for support through developer tools, monitoring, alerting, and automation scripts to reduce the support burden.
- The engineer will also contribute to the knowledge base by documenting solutions and application behavior, maintaining high support standards as the business scales.
âš¡ Requirements
- The ideal candidate will have a background in Computer Science or a related field, with at least 2 years of experience in Data Engineering or Software Engineering.
- Candidates with 3+ years of experience as a Level 2 or Level 3 Technical Support Engineer will also be considered.
- Proficiency in programming languages such as Python, along with experience using GitHub, Docker, and SQL, is essential for success in this role.
- A strong understanding of data pipelines, APIs, and troubleshooting techniques will be crucial for addressing complex technical issues.
- The successful candidate will possess excellent technical research skills and the ability to communicate effectively with customers, ensuring a customer-centric approach.
- A growth mindset and a passion for continuous learning and improvement are important traits for this position.
Technical Support Developer, API Sources - Remote Eligible
Remote
$140,000 - 150,000 USD / year
Support
About Airbyte
Open-source EL(T) platform