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It Support Specialist - Remote Eligible
Manage and secure endpoint devices in collaboration with the Security Team.
Remote
Mid-Level
1 month ago
✨ About The Role
- The IT Support Specialist will serve as the primary point of contact for IT helpdesk requests, ensuring timely and effective support for team members.
- Responsibilities include diagnosing IT issues, managing onboarding and offboarding activities, and setting up hardware and software for employees.
- The role involves maintaining an inventory of IT assets and managing mobile device management (MDM) systems.
- The specialist will work closely with the HR and Security teams to ensure compliance with security protocols and assist with change management activities.
- Training staff on IT-related topics will also be a key responsibility, contributing to the overall knowledge and efficiency of the team.
âš¡ Requirements
- The ideal candidate will have over three years of experience in an IT support or helpdesk role, demonstrating a strong background in troubleshooting and problem-solving.
- A passion for Alpaca's mission and a commitment to contributing to the fintech industry is essential for success in this role.
- Strong analytical skills are necessary to diagnose and provide effective IT support for staff.
- Excellent communication skills, both written and verbal, are crucial for collaborating with team members across the organization.
- The candidate should be available for on-call rotations and after-hour responses, indicating flexibility and dedication to the role.
About Alpaca
API-first stock and crypto brokerage platform