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Technical Support Representative - Remote Eligible

Assist in turning prospects into customers through technical support expertise.
RemoteWarsaw
Mid-Level
4 weeks ago

✨ About The Role

- Responsible for providing technical support to Apollo users through inbound inquiries via email - Diagnose and troubleshoot technical and product inquiries, as well as bugs, to provide a stellar customer experience - Collaborate with other team members to escalate and resolve complex customer issues - Utilize technical knowledge to analyze and solve customer problems, focusing on root causes - Work in a remote environment, supporting customers and ensuring a world-class support experience

⚡ Requirements

- Experienced in customer support or sales, with a focus on providing technical assistance and troubleshooting to customers - Ability to work in a fast-paced environment and deliver high-quality work while exceeding goals - Strong communication skills, both written and verbal, with a customer-first mindset - Proficient in multi-channel support tools like Salesforce, Zendesk, and Intercom - Empathetic and collaborative team player who can adjust responses based on customer needs
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Technical Support Representative - Remote Eligible
RemoteWarsaw
Support
About Apollo.io
Apollo is the foundation of your entire go-to-market strategy.