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Technical Support Representative - Remote Eligible
Assist in turning prospects into customers through technical support expertise.
RemoteWarsaw
Mid-Level
4 months ago
Apollo.io
Apollo is the foundation of your entire go-to-market strategy.
Job is no longer active
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✨ About The Role
- Responsible for providing technical support to Apollo users through inbound inquiries via email
- Diagnose and troubleshoot technical and product inquiries, as well as bugs, to provide a stellar customer experience
- Collaborate with other team members to escalate and resolve complex customer issues
- Utilize technical knowledge to analyze and solve customer problems, focusing on root causes
- Work in a remote environment, supporting customers and ensuring a world-class support experience
âš¡ Requirements
- Experienced in customer support or sales, with a focus on providing technical assistance and troubleshooting to customers
- Ability to work in a fast-paced environment and deliver high-quality work while exceeding goals
- Strong communication skills, both written and verbal, with a customer-first mindset
- Proficient in multi-channel support tools like Salesforce, Zendesk, and Intercom
- Empathetic and collaborative team player who can adjust responses based on customer needs
Technical Support Representative - Remote Eligible
RemoteWarsaw
Support
Job is no longer active
About Apollo.io
Apollo is the foundation of your entire go-to-market strategy.