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Technical Support Representative - Remote Eligible

Assist in turning prospects into customers through technical support expertise.
RemoteMexico City
Mid-Level
1 month ago

✨ About The Role

- Provide technical support to Apollo users through email inquiries - Diagnose and troubleshoot technical and product-related issues - Deliver a stellar customer experience by resolving complex customer issues - Collaborate with team members to escalate and resolve issues efficiently - Work on a set schedule, manage time efficiently, and be willing to work weekends

⚡ Requirements

- Experienced in customer support or sales, with at least 3 years of relevant experience - Ability to work efficiently in a fast-paced environment and deliver high-quality work - Strong empathy and customer-centric approach, with excellent communication skills - Familiarity with tools like Salesforce, Zendesk, and Intercom - Proactive, collaborative, and detail-oriented individual
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Technical Support Representative - Remote Eligible
RemoteMexico City
Support
About Apollo.io
Apollo is the foundation of your entire go-to-market strategy.