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Technical Support Representative - Remote Eligible
Assist in turning prospects into customers through technical support expertise.
RemoteMexico City
Mid-Level
4 months ago
Apollo.io
Apollo is the foundation of your entire go-to-market strategy.
Job is no longer active
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✨ About The Role
- Provide technical support to Apollo users through email inquiries
- Diagnose and troubleshoot technical and product-related issues
- Deliver a stellar customer experience by resolving complex customer issues
- Collaborate with team members to escalate and resolve issues efficiently
- Work on a set schedule, manage time efficiently, and be willing to work weekends
âš¡ Requirements
- Experienced in customer support or sales, with at least 3 years of relevant experience
- Ability to work efficiently in a fast-paced environment and deliver high-quality work
- Strong empathy and customer-centric approach, with excellent communication skills
- Familiarity with tools like Salesforce, Zendesk, and Intercom
- Proactive, collaborative, and detail-oriented individual
Technical Support Representative - Remote Eligible
RemoteMexico City
Support
Job is no longer active
About Apollo.io
Apollo is the foundation of your entire go-to-market strategy.