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IT Support Engineer (EST Time Zones) - Remote Eligible

Reassess and improve IT processes to support rapid company growth and efficiency.
New YorkToronto
Mid-Level
2 weeks ago

✨ About The Role

- This role involves being the primary contact for all IT-related matters at Ashby. - The IT Support Engineer will handle user-facing support as well as backend systems management, including tools like Okta. - The position requires constant reassessment of processes and tools as the company grows. - The candidate will work independently but will have guidance available from the Head of Security & IT. - The role is designed for someone who enjoys scheduling and managing tasks and projects autonomously.

âš¡ Requirements

- The ideal candidate will have a strong customer service orientation and a keen attention to detail while striving for execution. - A minimum of three years of experience in a similar IT support role is required. - The candidate should be familiar with troubleshooting in an international remote environment. - A curiosity to learn new technologies and solutions is essential for success in this role. - The candidate should be proactive in providing excellent customer service while also being able to enforce rules and policies.
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IT Support Engineer (EST Time Zones) - Remote Eligible
New YorkToronto
Engineering
About Ashby
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