✨ About The Role
- This role involves being the primary contact for all IT-related matters at Ashby.
- The IT Support Engineer will handle user-facing support as well as backend systems management, including tools like Okta.
- The position requires constant reassessment of processes and tools as the company grows.
- The candidate will work independently but will have guidance available from the Head of Security & IT.
- The role is designed for someone who enjoys scheduling and managing tasks and projects autonomously.
âš¡ Requirements
- The ideal candidate will have a strong customer service orientation and a keen attention to detail while striving for execution.
- A minimum of three years of experience in a similar IT support role is required.
- The candidate should be familiar with troubleshooting in an international remote environment.
- A curiosity to learn new technologies and solutions is essential for success in this role.
- The candidate should be proactive in providing excellent customer service while also being able to enforce rules and policies.