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Senior Manager, Developer Support Engineering - Remote Eligible

Lead the support engineering team to enhance developer experiences through improved workflows and tools.
RemoteSan Francisco Bay Area
Senior
$154,800 - 243,600 USD / year
1 week ago
Bayes (Acquired by Airtable)

Bayes (Acquired by Airtable)

Bayes is a technology company specializing in data analytics and machine learning solutions.

17 Similar Jobs at Bayes (Acquired by Airtable)

✨ About The Role

- The Senior Manager of Developer Support Engineering will lead a team of support engineers, ensuring they have the necessary resources and training. - The role involves overseeing high-priority customer escalations and providing technical leadership to resolve critical issues. - The manager will collaborate with product and engineering teams to address recurring technical issues and improve product stability. - Developing and optimizing support workflows through automation and best practices is a key responsibility. - The position requires engaging directly with customers to troubleshoot complex technical issues and ensure positive resolutions.

âš¡ Requirements

- The ideal candidate has over 5 years of experience in developer support or a similar technical customer-facing role. - A minimum of 3 years in a leadership position is required, showcasing the ability to manage and guide teams effectively. - Strong technical knowledge of APIs and web technologies is essential, along with familiarity in programming languages such as JavaScript and Python. - The candidate should possess excellent problem-solving skills and an empathy-driven approach to assist developers in overcoming challenges. - Experience in using data to track performance and improve support processes is crucial for success in this role.
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Senior Manager, Developer Support Engineering - Remote Eligible
RemoteSan Francisco Bay Area
$154,800 - 243,600 USD / year
Engineering
About Bayes (Acquired by Airtable)
Bayes is a technology company specializing in data analytics and machine learning solutions.