✨ About The Role
- The Senior Manager of Developer Support Engineering will lead a team of support engineers, ensuring they have the necessary resources and training.
- The role involves overseeing high-priority customer escalations and providing technical leadership to resolve critical issues.
- The manager will collaborate with product and engineering teams to address recurring technical issues and improve product stability.
- Developing and optimizing support workflows through automation and best practices is a key responsibility.
- The position requires engaging directly with customers to troubleshoot complex technical issues and ensure positive resolutions.
âš¡ Requirements
- The ideal candidate has over 5 years of experience in developer support or a similar technical customer-facing role.
- A minimum of 3 years in a leadership position is required, showcasing the ability to manage and guide teams effectively.
- Strong technical knowledge of APIs and web technologies is essential, along with familiarity in programming languages such as JavaScript and Python.
- The candidate should possess excellent problem-solving skills and an empathy-driven approach to assist developers in overcoming challenges.
- Experience in using data to track performance and improve support processes is crucial for success in this role.