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Support Strategy, Planning & Insights Manager - Remote Eligible
Design and maintain real-time dashboards tracking key support metrics for performance optimization.
RemoteSan Francisco Bay AreaNew York
Senior
$149,200 - 216,000 USD / year
1 month ago
Bayes (Acquired by Airtable)
Bayes is a technology company specializing in data analytics and machine learning solutions.
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✨ About The Role
- The role involves leading the strategic and budget planning process for the support organization, including headcount and tool cost planning.
- The candidate will design and maintain real-time dashboards to track key support metrics such as CSAT and Time to Resolution.
- Conducting deep-dive analyses on support trends to identify issues and improvement opportunities is a key responsibility.
- The position requires developing predictive models for support volume forecasting and capacity planning.
- The candidate will create monthly and quarterly business reviews with actionable insights for leadership.
âš¡ Requirements
- The ideal candidate has over 7 years of total work experience, with a minimum of 3 years in relevant operational roles such as Sales Strategy & Ops or Support Ops.
- A proactive and consultative approach is essential, as building trust with stakeholders is a key part of the role.
- Strong verbal and written communication skills are necessary to effectively convey insights and strategies.
- Proficiency in Excel and analytical tools like Looker or Tableau is required for data analysis and reporting.
- Experience in translating business needs into actionable requirements for technical teams is crucial for success in this position.
Support Strategy, Planning & Insights Manager - Remote Eligible
RemoteSan Francisco Bay AreaNew York
$149,200 - 216,000 USD / year
Support
About Bayes (Acquired by Airtable)
Bayes is a technology company specializing in data analytics and machine learning solutions.