✨ About The Role
- The Technical Support Engineer will be responsible for resolving customer technical issues in the VCF Division.
- The role involves engaging with account teams and managers to deliver world-class technical support.
- The engineer will work on escalated customer issues requiring expertise and overall ownership.
- There will be opportunities to develop skills through training, learning tools, and research time.
- The position may require visiting customer premises for troubleshooting and environment reviews.
âš¡ Requirements
- The ideal candidate should be passionate about learning new technologies and solving complex problems for customers.
- A strong desire to work collaboratively as part of a team is essential for success in this role.
- Candidates should be motivated and eager to learn, with a strong focus on customer service and technical support.
- Experience in troubleshooting and handling customer support requests is beneficial.
- A willingness to share knowledge and assist others in the team is important.