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Mainframe Technical Support Engineer - Workload Automation Or Storage Management
Replicate customer issues in lab environments to identify solutions or product defects.
Remote
Mid-Level
1 month ago
✨ About The Role
- This position involves providing technical support for mainframe infrastructure software to help customers achieve their business goals.
- Support Engineers will analyze customer data and replicate issues in lab environments to identify solutions.
- The role requires collaboration with team members for case management and resolution.
- Participation in a weekend on-call rotation is expected after initial training.
- Continuous learning and staying current with Broadcom Support best practices and products is a key responsibility.
âš¡ Requirements
- The ideal candidate will have a strong background in mainframe operations and software support, particularly in z/OS environments.
- Excellent customer service skills are essential, as the role involves providing technical support for complex issues.
- Strong written and verbal communication skills are necessary to ensure clear and timely communication with customers.
- The candidate should be a team player, demonstrating reliability and self-direction in managing multiple concurrent cases.
- Experience with mainframe technologies such as JCL, JES, USS, and TCP/IP is highly desirable.
Mainframe Technical Support Engineer - Workload Automation Or Storage Management
Remote
Engineering
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