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Technical Support Engineer
Act as the primary point of contact for federal accounts, ensuring customer satisfaction.
Promontory E, California, United States
Senior
3 weeks ago
✨ About The Role
- The Technical Support Engineer will provide support to customers using VMware by Broadcom products.
- Responsibilities include isolating, diagnosing, reproducing, and fixing technical issues promptly.
- The role involves regular follow-ups with customers and creating knowledgebase articles for internal use.
- The engineer will collaborate with engineering and development teams to resolve complex technical challenges.
- The position requires handling high-pressure situations and managing customer escalations effectively.
âš¡ Requirements
- The ideal candidate will have strong customer service and technical problem-solving skills.
- A motivated self-starter who embraces challenges and is willing to learn new technologies is essential.
- The candidate should possess good interpersonal communication skills to handle high-stress situations effectively.
- Experience in troubleshooting networking issues and a strong knowledge of core networking and virtualization is required.
- The candidate should be able to manage customer escalations and maintain long-term relationships with clients.
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