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Technical Support Engineer - Remote Eligible
Troubleshoot complex customer issues using VMware virtualization technologies to enhance operational efficiency.
BangaloreRemote
Mid-Level
2 months ago
✨ About The Role
- The Technical Support Engineer will be part of the VCF (Cloud Management) Team, focusing on resolving customer technical issues.
- The role involves learning and expanding knowledge of VMware virtualization technologies to assist customers effectively.
- Initial responsibilities will include upskilling on support processes and products, followed by troubleshooting customer issues.
- The engineer will engage with account teams and managers to deliver high-quality technical support to strategic customers.
- There may be opportunities to work on additional product lines and technologies as the engineer's skill set grows.
âš¡ Requirements
- The ideal candidate will have over 5 years of industry experience, demonstrating a strong background in technical support.
- A bachelor's degree is preferred, but equivalent experience may be considered, indicating flexibility in educational requirements.
- Excellent communication skills are essential for effectively assisting customers and collaborating with team members.
- The candidate should be motivated and eager to learn, showcasing a passion for technology and problem-solving.
- Strong customer service skills are crucial, as the role involves direct interaction with clients to resolve technical issues.
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