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Technical Support Engineer - Remote Eligible
Troubleshoot and resolve complex technical issues for strategic customers in a collaborative environment.
BangaloreRemote
Entry Level
3 months ago
✨ About The Role
- The Technical Support Engineer will be responsible for resolving customer technical issues in the VMware Cloud Foundation Division.
- The role involves engaging with account teams and managers to deliver high-quality technical support.
- The engineer will troubleshoot customer issues with the support of experienced engineers.
- There will be opportunities to work on escalated customer issues requiring expertise and ownership.
- The position includes a substantial skills development and learning program in VMware virtualization technologies.
âš¡ Requirements
- The ideal candidate should have a strong motivation to learn and grow within the technical support field.
- Excellent customer service skills are essential for effectively resolving customer technical issues.
- A background in IT infrastructure and virtualization technologies will be beneficial for troubleshooting.
- The candidate should be comfortable working collaboratively within a global team environment.
- A proactive approach to problem-solving and a willingness to assist others in the team is important.
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