View All Jobs 2274
Customer Service Representative
Create and maintain a comprehensive library of support content for customer assistance.
Remote
Entry Level
5 days ago
BrainHi
Automated receptionist that answers missed calls for local businesses
1 Similar Job at BrainHi
✨ About The Role
- The Customer Support Specialist will serve as the front-line support for customers, building ongoing relationships.
- Responsibilities include troubleshooting software issues and providing technical support across the BrainHi platform.
- The role involves creating cases for issues and updating customers on their outcomes.
- The specialist will report issues related to phone implementation and third-party integrations.
- The position requires managing support resolution times and escalating unresolved issues as necessary.
⚡ Requirements
- The ideal candidate will have strong communication skills to effectively assist customers over phone, chat, and videoconference.
- A background in customer service or technical support is essential for troubleshooting software issues.
- The candidate should be detail-oriented, capable of categorizing support interactions accurately.
- Experience in managing customer inquiries and enhancement requests will be beneficial.
- The ability to work independently and collaboratively in a hybrid work environment is important.
About BrainHi
Automated receptionist that answers missed calls for local businesses