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Customer Service Coordinator
Establish strong customer relationships through effective communication and appointment scheduling.
Austin
Entry Level
3 weeks ago
✨ About The Role
- The Customer Service Coordinator will make outbound service calls to customers and schedule appointments for the Service Department.
- Responsibilities include ensuring service consultants receive messages promptly and routing appointment information appropriately.
- The role involves collecting retail charges from customers and processing payments according to established policies.
- The coordinator will also be responsible for filing accounting copies of repair orders and parts tickets.
- Providing reporting to dealership management is a key aspect of the job.
âš¡ Requirements
- The ideal candidate should have a high school diploma or equivalent, with additional education or training preferred.
- A minimum of 6-12 months of previous work experience in a customer service role is preferred.
- Strong communication and interpersonal skills are essential for establishing relationships with customers.
- The candidate should demonstrate the ability to handle cash transactions and provide accurate change and receipts.
- A proactive approach to problem-solving and the ability to ask qualifying questions to uncover customer needs is important.
About CarDash
Managed marketplace for automotive services.