✨ About The Role
- The e-Commerce Sales Associate will interact with customers online, over the phone, and in person to guide their vehicle purchases.
- Responding to leads in a timely manner and answering customer questions is a key responsibility.
- The role involves providing information and helping customers transition from online contact to an in-store experience.
- Exceptional customer service is emphasized both before and after the purchase to drive customer loyalty.
- The associate will assist customers in selecting their perfect vehicle and negotiating payment options that fit their needs.
- Following up with customers post-purchase to ensure satisfaction and facilitate transitions to the Service department is part of the job.
- The position is based in a no-haggle sales environment, which simplifies the purchasing process for customers.
âš¡ Requirements
- The ideal candidate will have a high school diploma or equivalent.
- A proven ability to provide an exceptional customer experience is essential for success in this role.
- Candidates should have a drive to set and achieve targeted goals, demonstrating motivation and ambition.
- Prior sales experience, particularly in retail, is preferred to help navigate customer interactions effectively.
- Strong communication, consultative, interpersonal, and organizational skills are crucial for engaging with customers.
- A willingness to follow up with customers to ensure satisfaction is important for building loyalty.
- Experience and a desire to work with technology will enhance the customer experience.
- A valid in-state driver's license and a safe driving record are required for this position.