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Service Appointment Coord. - Express

Schedule and manage service appointments for the Express Service Department efficiently.
New York
Entry Level
1 month ago
CarDash

CarDash

Managed marketplace for automotive services.

✨ About The Role

- The Service Appointment Coordinator is responsible for receiving all incoming service calls and scheduling appointments for the Express Service Department. - The role involves asking qualifying questions to understand customer needs and directing calls appropriately. - The coordinator must ensure that service consultants receive messages promptly and manage appointment information efficiently. - Responsibilities include collecting retail charges from customers and processing payments according to established policies. - The position requires filing and documenting repair orders and parts tickets accurately for billing purposes.

âš¡ Requirements

- The ideal candidate will have a high school diploma or equivalent, with additional education or training preferred. - A minimum of 6-12 months of previous work experience in a customer service role is preferred. - Strong communication and interpersonal skills are essential for establishing relationships with customers. - The candidate should demonstrate the ability to handle cash transactions and provide accurate change and receipts. - A proactive approach to problem-solving and the ability to manage multiple tasks effectively will contribute to success in this role.
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Service Appointment Coord. - Express
New York
Support
About CarDash
Managed marketplace for automotive services.