✨ About The Role
- The Service Appointment Coordinator is responsible for receiving all incoming service calls and scheduling appointments for the Express Service Department.
- The role involves asking qualifying questions to understand customer needs and directing calls appropriately.
- The coordinator must ensure that service consultants receive messages promptly and manage appointment information efficiently.
- Responsibilities include collecting retail charges from customers and processing payments according to established policies.
- The position requires filing and documenting repair orders and parts tickets accurately for billing purposes.
âš¡ Requirements
- The ideal candidate will have a high school diploma or equivalent, with additional education or training preferred.
- A minimum of 6-12 months of previous work experience in a customer service role is preferred.
- Strong communication and interpersonal skills are essential for establishing relationships with customers.
- The candidate should demonstrate the ability to handle cash transactions and provide accurate change and receipts.
- A proactive approach to problem-solving and the ability to manage multiple tasks effectively will contribute to success in this role.