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Service Loyalty Coordinator
Establish strong customer relationships to enhance service appointment scheduling and loyalty.
Spokane, Washington, United States
Entry Level
$21.50 USD Hourly
4 days ago
✨ About The Role
- The Service Loyalty Coordinator is responsible for making outbound service calls to customers.
- This role involves asking qualifying questions to uncover customer needs and directing calls appropriately.
- The coordinator will schedule appointments for the Service Department and ensure messages are relayed to service consultants promptly.
- The position requires collecting retail charges from customers and processing payments according to established policies.
- The coordinator will also provide reporting to dealership management and maintain accurate filing of repair orders and parts tickets.
âš¡ Requirements
- The ideal candidate should have a high school diploma or equivalent, with additional education or training preferred.
- A minimum of 6-12 months of previous work experience in a customer service role is preferred.
- Strong communication and interpersonal skills are essential for establishing relationships with customers.
- The candidate should demonstrate the ability to handle cash transactions and provide accurate change and receipts.
- A proactive approach to problem-solving and the ability to comprehend written instructions is necessary for success in this role.
Service Loyalty Coordinator
Spokane, Washington, United States
$21.50 USD Hourly
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Managed marketplace for automotive services.