✨ About The Role
- The Service Loyalty Coordinator will make outbound service calls to customers.
- This role involves asking qualifying questions to uncover customer needs and directing calls appropriately.
- The coordinator will ensure that service consultants receive messages promptly and make service appointments when necessary.
- Responsibilities include providing reporting to dealership management and collecting retail charges from customers.
- The coordinator will also be responsible for processing and documenting charge purchases according to established policies.
âš¡ Requirements
- The ideal candidate will have a high school diploma or equivalent, with additional education or training preferred.
- A minimum of 6-12 months of previous work experience in a customer service role is preferred.
- Strong communication and interpersonal skills are essential for establishing relationships with customers.
- The candidate should be comfortable making outbound service calls and scheduling appointments.
- Demonstrated customer service skills will be crucial for success in this role.