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Service Loyalty Coordinator

Establish strong customer relationships through effective communication and appointment scheduling.
Valencia, California, United States
Entry Level
$19 USD / hour
1 week ago
CarDash

CarDash

Managed marketplace for automotive services.

✨ About The Role

- The BMW Service Loyalty Coordinator is responsible for making outbound service calls to customers. - The role involves asking qualifying questions to uncover customer needs and directing calls appropriately. - The coordinator ensures that service consultants receive messages promptly and makes service appointments when necessary. - The position requires collecting retail charges from customers and providing them with proper change and receipts. - The coordinator is also responsible for filing accounting copies of repair orders and parts tickets.

âš¡ Requirements

- The ideal candidate should have a high school diploma or equivalent, with additional education or training preferred. - A minimum of 6-12 months of previous work experience in a customer service role is preferred. - Strong communication and interpersonal skills are essential for establishing relationships with customers. - The candidate should demonstrate the ability to read, write, and comprehend written instructions and information. - A customer-focused mindset is crucial for success in this role, as it involves making outbound service calls and scheduling appointments.
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Service Loyalty Coordinator
Valencia, California, United States
$19 USD / hour
Support
About CarDash
Managed marketplace for automotive services.