✨ About The Role
- The Service Warranty Administrator is responsible for reviewing and completing warranty claims in a timely manner.
- Daily tasks include processing all claims by the next business day following the repair order close date.
- The role involves establishing and maintaining relationships with the manufacturer's designated warranty representatives.
- The administrator must analyze problems, identify trends, and develop strategies to maximize the claim process.
- Weekly reporting to the service manager regarding claim status is a key responsibility of this position.
- The job requires conducting audits of warranty schedules and addressing any adjustments or write-offs.
- The administrator will assist service consultants and technicians with warranty-related questions and issues.
âš¡ Requirements
- The ideal candidate will have a high school diploma or equivalent, demonstrating a foundational level of education.
- Strong verbal and written communication skills are essential for effectively interacting with customers and team members.
- The candidate should possess demonstrated customer service skills, particularly in resolving difficult situations.
- A general knowledge of automotive parts and vehicle mechanical operations is necessary to perform the job effectively.
- The role requires at least two years of experience in an automotive dealership, indicating a familiarity with the industry.
- Technical aptitude is important, ideally supported by ASE certification or successful completion of a pre-employment test.