✨ About The Role
- The Service Warranty Administrator is responsible for reviewing and completing warranty claims in a timely manner.
- Daily tasks include processing claims by the next business day after the repair order close date.
- The role involves establishing and maintaining relationships with warranty representatives from manufacturers.
- The administrator must analyze problems, identify trends, and develop strategies to maximize the warranty claim process.
- Weekly reporting to the service manager regarding claim status is a key responsibility.
- The position requires conducting audits of warranty claims and addressing any necessary adjustments or write-offs.
âš¡ Requirements
- The ideal candidate will have a high school diploma or equivalent, demonstrating a foundational level of education.
- Strong verbal and written communication skills are essential for effectively interacting with customers and team members.
- The candidate should possess demonstrated customer service skills, particularly in resolving difficult situations.
- A general knowledge of automotive parts and vehicle mechanical operations is important for understanding warranty claims.
- Two years of experience in an automotive dealership setting is required, indicating familiarity with the industry.
- Technical aptitude is necessary, ideally shown through ASE certification or successful completion of a pre-employment test.