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Onboarding And Support Specialist - Remote Eligible

Manage the onboarding process for new employer accounts to ensure a seamless experience.
Remote
Entry Level
$75,000 USD / year
2 weeks ago
Cocoon

Cocoon

Bring your most important groups closer together

✨ About The Role

- The Onboarding and Support Specialist will manage the end-to-end onboarding process for new employer accounts. - The role involves educating employers on using Cocoon's platform and understanding leave policies. - The specialist will assist in Tier 1 support, answering common questions and escalating complex issues as needed. - The position requires the development of new resources and process improvements on a monthly basis. - The candidate will need to complete the DMEC certification to become a Certified Leave Management Specialist within the first three months.

⚡ Requirements

- The ideal candidate is a superb communicator who can convey information clearly and empathetically. - A creative problem solver who can think outside the box to address unique challenges faced by customers. - Attention to detail is crucial, as the role involves managing complex onboarding processes and ensuring a smooth experience for clients. - The candidate should be insight-driven, gathering and sharing feedback to drive improvements in processes. - Relationship-building skills are essential, allowing the candidate to navigate technical and legal frameworks effectively.
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Onboarding And Support Specialist - Remote Eligible
Remote
$75,000 USD / year
Support
About Cocoon
Bring your most important groups closer together