✨ About The Role
- The Onboarding and Support Specialist will manage the end-to-end onboarding process for new employer accounts.
- The role involves educating employers on using Cocoon's platform and understanding leave policies.
- The specialist will assist in Tier 1 support, answering common questions and escalating complex issues as needed.
- The position requires the development of new resources and process improvements on a monthly basis.
- The candidate will need to complete the DMEC certification to become a Certified Leave Management Specialist within the first three months.
⚡ Requirements
- The ideal candidate is a superb communicator who can convey information clearly and empathetically.
- A creative problem solver who can think outside the box to address unique challenges faced by customers.
- Attention to detail is crucial, as the role involves managing complex onboarding processes and ensuring a smooth experience for clients.
- The candidate should be insight-driven, gathering and sharing feedback to drive improvements in processes.
- Relationship-building skills are essential, allowing the candidate to navigate technical and legal frameworks effectively.