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Customer Support Specialist - Remote Eligible
Investigate and resolve complex payment issues while enhancing customer support processes.
Remote
Mid-Level
1 week ago
✨ About The Role
- The FinTech Support Specialist will deliver support by addressing and resolving queries related to payments or card transactions promptly and efficiently.
- The role involves investigating issues within strict Service Legal Agreements and coordinating with relevant teams for resolution.
- The specialist will liaise with third-party partners to escalate issues, maintaining regular communication until they are resolved.
- Taking full ownership of issue resolution is key, which includes diligent investigation and effective communication with customers.
- The position also requires contributing to training and suggesting enhancements in products, tools, or processes to reduce escalations from frontline support teams.
âš¡ Requirements
- The ideal candidate will have over three years of experience in handling complex and technical customer escalations, particularly in a Tech or FinTech start-up environment.
- A background in BPO, Call Centers, or Customer Facing Teams will be considered a valuable asset for this role.
- Strong familiarity with tools such as SQL, JIRA, Zendesk, and Excel is essential for success in this position.
- The candidate should possess exceptional attention to detail and strong analytical skills to effectively diagnose and troubleshoot issues.
- Excellent communication and interpersonal skills are crucial, as the role requires effective collaboration in a team-oriented environment.
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