✨ About The Role
- The role involves developing a team of Implementation Managers through hands-on coaching and mentorship.
- The candidate will drive the HCM Data Migration Methodology and processes for new customers.
- Resolving customer escalations to ensure maximum satisfaction and positive relationships is a key responsibility.
- The job requires driving customer adoption of key features and best practices.
- Continuous evaluation and improvement of internal processes for increased efficiency is expected.
âš¡ Requirements
- The ideal candidate will have over 5 years of experience in SaaS, particularly in professional services or implementation.
- A strong background in HR implementation and data migration is essential, with at least 3 years of relevant experience.
- The candidate should possess leadership experience, having led a team for a minimum of 2 years, demonstrating a passion for team development and performance.
- Excellent prioritization and time management skills are crucial for success in this role.
- The candidate should be energetic and committed to supporting both their team and customers effectively.