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Head Of Scaled Services - Remote Eligible

Build a customer success strategy for start-ups, scale-ups, and mid-market segments.
Remote
Senior
2 months ago
Enode

Enode

An API for electric vehicles and other energy hardware (DERs)

✨ About The Role

- The Head of Scaled Services will lead efforts to assist existing customers in the start-up, scale-up, and mid-market segments. - This role involves building a customer success motion and strategy tailored to the scaled segment. - The candidate will be responsible for attracting, developing, and retaining a high-performing team. - Defining, tracking, and reporting on team KPIs will be a key responsibility. - Collaboration with other Customer Success leaders and functions within Enode, including Sales, Marketing, and Product, is essential. - The role requires a hands-on approach to building the groundwork for Enode's aspirations as a leading climate tech company. - The position reports to the Chief Customer Officer and is fully remote within the US East Coast or Europe, with occasional travel required.

⚡ Requirements

- The ideal candidate will have leadership experience, preferably in an early-stage start-up context. - A background in customer-facing functions such as customer success, sales, or marketing is essential. - Strong problem-solving skills and a proactive approach to execution are critical for success in this role. - A commercial mindset is necessary to drive customer success and business growth. - Creativity and the ability to think outside the box will be advantageous in developing innovative solutions. - An interest in cutting-edge technology, particularly in the energy sector, will be beneficial. - A passion for accelerating the energy transition and empathy for both the team and customers are must-have qualities.
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Head Of Scaled Services - Remote Eligible
Remote
Support
About Enode
An API for electric vehicles and other energy hardware (DERs)