✨ About The Role
- The Merchant Operations Manager will serve as the subject matter expert on FNS guidelines and EBT/SNAP regulations.
- This role involves leading strategic merchant onboarding initiatives to accelerate integration and launch processes.
- The candidate will act as the primary point of contact for strategic retail partners, ensuring strong relationships throughout the partnership lifecycle.
- The position requires collaboration with internal teams to align on strategies that enhance merchant engagement beyond the onboarding phase.
- The role includes providing hands-on support for technical integrations and troubleshooting issues to minimize disruptions.
⚡ Requirements
- The ideal candidate will have over 5 years of experience in operations, strategy, or program management, preferably in a high-growth fintech or grocery industry.
- A strong understanding of government benefits programs, particularly EBT and SNAP, is essential for success in this role.
- Excellent communication and relationship-building skills are necessary to manage and grow relationships with large-scale accounts.
- The candidate should possess strong project management skills and experience managing complex cross-functional initiatives.
- A data-driven approach to decision-making and a track record of process improvement and optimization are crucial for this position.