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Merchant Operations Manager

Lead strategic merchant onboarding initiatives to accelerate EBT/SNAP integration and revenue growth.
Remote
Mid-Level
$65,000 - 95,000 USD / year
3 weeks ago
Forage

Forage

Payments infrastructure for government benefits

✨ About The Role

- The Merchant Operations Manager will serve as the subject matter expert on FNS guidelines and EBT/SNAP regulations. - This role involves leading strategic merchant onboarding initiatives to accelerate integration and launch processes. - The candidate will act as the primary point of contact for strategic retail partners, ensuring strong relationships throughout the partnership lifecycle. - The position requires collaboration with internal teams to align on strategies that enhance merchant engagement beyond the onboarding phase. - The role includes providing hands-on support for technical integrations and troubleshooting issues to minimize disruptions.

⚡ Requirements

- The ideal candidate will have over 5 years of experience in operations, strategy, or program management, preferably in a high-growth fintech or grocery industry. - A strong understanding of government benefits programs, particularly EBT and SNAP, is essential for success in this role. - Excellent communication and relationship-building skills are necessary to manage and grow relationships with large-scale accounts. - The candidate should possess strong project management skills and experience managing complex cross-functional initiatives. - A data-driven approach to decision-making and a track record of process improvement and optimization are crucial for this position.
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Merchant Operations Manager
Remote
$65,000 - 95,000 USD / year
Operations
About Forage
Payments infrastructure for government benefits