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Sre Support Engineer - Remote Eligible
Troubleshoot and resolve complex application deployment issues for high-profile clients.
Remote
Senior
1 week ago
✨ About The Role
- The SRE Support Engineer will provide support during the United Kingdom's office hours, from 8 AM to 5 PM local time.
- Responsibilities include troubleshooting and resolving container orchestration issues, specifically with Docker and Kubernetes.
- The role involves analyzing customer interaction trends to provide meaningful feedback to Engineering and SRE organizations.
- Candidates will participate in post-mortem reviews and drive ongoing improvements in support processes.
- The position requires building knowledge base articles and contributing to the development of support tools and processes.
âš¡ Requirements
- The ideal candidate will have several years of experience, ideally five or more, in supporting highly scalable applications and web services.
- A robust level of spoken and written English is essential for effective communication with a technical customer base.
- Candidates should possess hands-on experience with open-source technologies such as Kubernetes and Docker, as well as a deep understanding of Linux administration and scripting.
- Strong problem-solving skills and attention to detail are crucial for troubleshooting complex issues and providing high-quality technical support.
- The successful individual will be comfortable working independently as a contractor and will have a passion for technical support and operational excellence.
About Gigster
Build and manage distributed teams