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Customer Success Engineer - Remote Eligible
Collaborate with cross-functional teams to enhance customer experiences on the Hightouch platform.
Remote
Junior
$85,000 - 120,000 USD / year
1 month ago
Hightouch
Sync data from your warehouse into the tools your business teams rely on
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✨ About The Role
- The Customer Success Engineer will work directly with users to maximize their value from the Hightouch platform.
- Responsibilities include answering questions through various communication channels such as Intercom, Slack, phone, and email.
- The role requires a solid understanding of API documentation and the standard suite of SaaS tools like CRMs and ERPs.
- Collaboration with Solutions Architects, Solutions Engineers, Marketing, Engineering, and Operations is a key aspect of the position.
- The role is designed for team players who are eager to make an impact across the organization and with customers.
âš¡ Requirements
- The ideal candidate should have at least 2 years of experience in a customer-facing role, preferably supporting enterprise customers.
- A technical background is essential, either through prior experience or formal education, to understand the technical aspects of the role.
- Candidates should be conversant in SQL or willing to learn, demonstrating a strong intellectual curiosity and ambition.
- Excellent verbal and written communication skills are crucial for effective interaction with users and team members.
- The successful individual will be adaptable to an ever-changing work environment and possess strong discovery and interpersonal skills.
Customer Success Engineer - Remote Eligible
Remote
$85,000 - 120,000 USD / year
Engineering
About Hightouch
Sync data from your warehouse into the tools your business teams rely on