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Customer Support Specialist
Help customers maximize their retirement savings through effective support and problem-solving.
Lindon, Utah, United States
Entry Level
$17 - 20 USD / hour
3 weeks ago
✨ About The Role
- The Customer Support Specialist will manage a steady volume of inbound customer inquiries primarily through email and phone conversations.
- This role involves working cross-functionally with internal and external partners to resolve customer issues.
- The specialist will provide best-in-class customer service to a geographically diverse customer base.
- The position requires managing a caseload and following up with customers as needed.
- There are opportunities for career growth within the organization, with a defined customer support career ladder available.
⚡ Requirements
- The ideal candidate has at least 1 year of experience in a customer-facing role, such as customer support or account management.
- A passion for serving customers and helping them maximize their retirement savings platform is essential.
- Strong organizational skills are necessary to manage multiple tasks with varying deadlines effectively.
- The candidate should possess excellent communication skills, demonstrating confidence, professionalism, and empathy in interactions.
- Composure in high-stress situations and meticulous attention to detail are critical traits for success in this role.
About Human Interest
The 401(k) for small and medium-sized businesses.