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Customer Support Specialist

Help customers maximize the retirement savings platform through exceptional customer service.
Salt Lake City
Entry Level
$17 - 20 USD / hour
1 month ago
Human Interest

Human Interest

The 401(k) for small and medium-sized businesses.

2 Similar Jobs at Human Interest

✨ About The Role

- The Customer Support Specialist role involves managing inbound customer inquiries primarily through email, phone conversations, and eventually chat and SMS - Requires working cross-functionally with internal and external partners to resolve customer issues and provide excellent service - Involves servicing a diverse customer base and maintaining a high standard of customer support - The role includes managing caseloads, following up with customers as needed, and assisting other areas of the organization - Offers opportunities for career growth within the company through ongoing training and progression through different levels of the Customer Support Specialist role

⚡ Requirements

- Ideal for individuals with at least 1 year of experience in a customer-facing role, such as customer support or account management - Requires a passion for serving customers and strong organizational skills to handle multiple tasks effectively - Excellent communication skills are essential, both over the phone and through email, with a composed and empathetic approach - Attention to detail is crucial, with the ability to remain calm in high-stress situations and show empathy towards customers - Suitable for individuals who thrive in a fast-paced startup environment and enjoy problem-solving and providing top-notch customer service
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Customer Support Specialist
Salt Lake City
$17 - 20 USD / hour
Support
About Human Interest
The 401(k) for small and medium-sized businesses.