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Legal Engineer
Lead the implementation of Ironclad's contract management system for diverse customer workflows.
San Francisco, California, United States
Mid-Level
$122,000 - 136,000 USD / year
4 weeks ago
✨ About The Role
- The role involves leading 5-15 customer implementations simultaneously, ensuring on-time delivery and successful outcomes.
- Collaboration with other professional service team members is crucial to manage customer projects effectively.
- The candidate will apply best practices and advise customers on managing contracts throughout the contracting lifecycle.
- Building customers' contracting processes in Ironclad and enabling them to set up their systems independently is a key responsibility.
- The position requires leading challenging conversations with customers to reset expectations and address product feedback.
- The candidate will serve as the internal "Voice of Customer," sharing product feedback and collaborating with the Product team for improvements.
- Staying up-to-date on product releases and learning the latest product functionality is essential for this role.
- Proactively identifying opportunities to improve the team's implementation processes is expected.
âš¡ Requirements
- The ideal candidate will have at least 2 years of professional service and/or consulting experience, preferably in a B2B SaaS environment.
- A strong passion for learning new technologies and driving outcomes through technical solutions is essential for success in this role.
- The candidate should possess the ability to establish meaningful relationships with customers and effectively manage their expectations and escalations.
- Experience navigating complex organizational structures, particularly within Legal, Sales, Procurement, and IT teams, is highly valued.
- Curiosity about understanding customers' goals and values will help the candidate excel in this position.
- Familiarity with contract lifecycle management (CLM) and legal operations business processes is a plus.
Legal Engineer
San Francisco, California, United States
$122,000 - 136,000 USD / year
Engineering
About Ironclad
Digital contracting platform for legal teams.