View All Jobs 1204
Director, Customer Operations & Strategy
Own the sales and customer service operations P&L to drive efficiency and growth.
AustinCharlotteDenver
Senior
1 week ago
Jerry
Jerry makes it really easy to save time and money on car expenses.
Job is no longer active
30 Similar Jobs at Jerry
✨ About The Role
- The Director of Customer Operations & Strategy will oversee the sales and customer service operations teams' P&L, focusing on key performance metrics.
- This role involves managing both onshore and offshore teams, optimizing workflows, and evaluating tools and systems to enhance customer experience.
- The successful candidate will be responsible for setting ambitious goals and maintaining a high-performance culture within the team.
- They will collaborate with automation and app teams to reduce incoming requests and improve chatbot and voicebot performance.
- The position requires defining and owning workflow improvements while ensuring compliance with licensing requirements.
âš¡ Requirements
- The ideal candidate has a bachelor's degree in a rigorous discipline and at least 6 years of experience managing inbound contact center teams.
- They should have a proven track record of optimizing business processes and operations, demonstrating success in improving efficiency and customer satisfaction.
- Proficiency in Excel and comfort with data analysis are essential for this role.
- The candidate should possess strong problem-solving skills and a framework for addressing challenges using first principles.
- They must be able to communicate effectively with a diverse range of audiences, from front-line employees to senior executives.
Director, Customer Operations & Strategy
AustinCharlotteDenver
Operations
Job is no longer active
About Jerry
Jerry makes it really easy to save time and money on car expenses.