✨ About The Role
- The Junior IT Helpdesk Engineer will provide basic technical support for internal employees through various communication channels.
- Responsibilities include troubleshooting common issues such as password resets and network connectivity problems.
- The role involves documenting and tracking support requests in the company ticketing system, such as Jira.
- The candidate will assist with onboarding and offboarding tasks, including setting up laptops and workstation equipment.
- Support for system updates and basic configuration changes will be provided under the guidance of senior IT staff.
âš¡ Requirements
- The ideal candidate will have a high school diploma or equivalent, with an associate degree or IT certification being a plus.
- Up to 1 year of experience in a technical support role or relevant internship experience is preferred.
- A basic understanding of troubleshooting MacOS, Windows 10/11, and mobile devices is beneficial.
- Strong communication and organizational skills are essential for success in this role.
- The candidate should demonstrate a willingness to learn and grow in a fast-paced environment.