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GTM Systems Specialist, Customer Operations
Lead the implementation of ChurnZero to enhance customer lifecycle management.
AtlantaLondonBangalore
Mid-Level
1 month ago
✨ About The Role
- The GTM Systems Specialist will oversee the implementation, management, and optimization of customer-facing tools, ensuring effective integration with Salesforce.
- This role involves serving as a Salesforce administrator for the Customer Success and Customer Operations teams, managing integrations with external tools.
- A key responsibility will be acting as the technical lead for the ChurnZero implementation, ensuring its successful integration with Salesforce.
- The position requires maintaining accurate and reliable customer data across all platforms, addressing data gaps and recommending improvements.
- The specialist will collaborate cross-functionally with various teams to align system configurations with organizational goals and enhance user experience.
âš¡ Requirements
- The ideal candidate will have over 3 years of experience as a Salesforce administrator or in a similar role managing system integrations, particularly in a high-growth SaaS environment.
- A strong technical background is essential, with a Salesforce Admin Certification required to ensure effective management of the Salesforce platform.
- The successful individual will possess a user-centric mindset, focusing on creating intuitive processes and improving tools to maximize value for end users.
- Proficiency in managing and integrating customer-facing tools such as ChurnZero, Gong, and Delighted is crucial for this role.
- The candidate should demonstrate a proactive problem-solving approach, with a keen eye for identifying inefficiencies and proposing improvements.
About Lumi (Acquired by Narvar)
Packaging for online brands.