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Api/Sdk Customer Support Engineer Ii - Remote Eligible
Build sample applications that demonstrate the capabilities of Matterport’s SDK to customers.
Remote
Mid-Level
$60,608 - 104,170 USD / year
4 weeks ago
MatterPort
Turn physical objects and environments into 3D models in seconds.
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✨ About The Role
- The API/SDK Customer Support Engineer will resolve customer issues related to the Matterport API and SDK.
- Responsibilities include advising customers on available capabilities and methods in the Matterport API and SDK.
- The role involves taking ownership of customer questions and issues, including troubleshooting and issue resolution.
- Building sample Matterport applications to demonstrate the value of the SDK is a key task.
- The engineer will collaborate with multiple teams within the organization, including Platform and Solutions Engineering.
⚡ Requirements
- The ideal candidate has 2-4 years of experience in building applications using JavaScript and Python in a UNIX/Linux environment.
- Strong familiarity with GraphQL API and SSO/SAML implementation is essential for success in this role.
- Excellent communication skills are necessary, as the role involves direct interaction with customers via email and phone/video.
- The candidate should be comfortable working independently and managing priorities effectively in a fast-paced environment.
- Experience supporting enterprise-level customers is highly valued, along with proficiency in tools like Salesforce, Jira, and Confluence.
Api/Sdk Customer Support Engineer Ii - Remote Eligible
Remote
$60,608 - 104,170 USD / year
Engineering
About MatterPort
Turn physical objects and environments into 3D models in seconds.