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Complaints Expert, Financial Ombudsman Service (FOS) - Remote Eligible

Improving the complaints resolution process to enhance customer satisfaction and loyalty.
Remote
Senior
GBP28,000 - 32,000 GBP / year
3 months ago
Monzo Bank

Monzo Bank

A bank as smart as your phone.

Job is no longer active
3 Similar Jobs at Monzo Bank

✨ About The Role

- Responsible for learning about the Financial Ombudsman Service (FOS) and the FOS complaints process at Monzo - Monitoring the FOS Complaints inbox and communicating with FOS investigators regularly - Handling FOS complaints by sending case files, additional information, mediations, and appeals - Acting as the point of contact between the Complaints Team and FOS investigators and responding to escalations - Providing crucial feedback to Monzo on how to improve processes and customer experience

âš¡ Requirements

- Experienced Financial Ombudsman Services (FOS) complaint handler from a regulated industry, preferably banking - Deep understanding of FCA-regulated complaints handling process and ability to write final responses - Comfortable working remotely and able to start on 2nd September - Adaptable to a fast-growing business environment and comfortable working to targets and deadlines - Empathetic, detail-oriented, and able to reach fair outcomes for customers
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Complaints Expert, Financial Ombudsman Service (FOS) - Remote Eligible
Remote
GBP28,000 - 32,000 GBP / year
Support
Job is no longer active
About Monzo Bank
A bank as smart as your phone.