✨ About The Role
- The Fraud Operations Manager will lead the Fraud Prevention team, overseeing Fraud Team Managers and Fraud Investigators.
- Responsibilities include monitoring day-to-day performance and addressing challenges within the fraud operation.
- The role involves ensuring teams are equipped with effective training and guidance for accurate fraud investigations.
- The manager will support the Senior Manager in implementing operational changes and managing multiple projects.
- Building a high-performance, agile, and empathetic management culture consistent with Monzo's values is a key focus.
âš¡ Requirements
- The ideal candidate will have excellent English written and verbal communication skills.
- A strong background in leading large operational teams in fraud and/or financial crime is essential for success in this role.
- Candidates should have experience analyzing management information and developing effective response plans.
- The ability to present to senior management on various topics is crucial.
- A good understanding of applicable UK laws and regulations related to fraud prevention is desirable.