✨ About The Role
- The Ops Support Associate will own key operational support initiatives and monitor key processes and metrics.
- This role involves completing and monitoring ECM and CHW program authorizations to ensure patient enrollment and continuation of care.
- The associate will work with partnered health plans to understand program denials and flag any enrollment issues.
- Providing backend support for transitions of care and referrals is a critical responsibility of this position.
- The role requires supporting Care Operations leaders in optimizing key standard processes and proposing improvements.
âš¡ Requirements
- The ideal candidate will have at least 1 year of backend operations experience in a fast-paced healthcare environment.
- A results-driven attitude with a proven track record of exceeding performance indicators is essential for success in this role.
- Candidates should be reliable and comfortable in an ever-changing environment focused on improving access to high-quality care for underserved communities.
- Strong technical skills and the ability to utilize multiple technology platforms simultaneously are necessary.
- The candidate should possess excellent communication skills to provide clear and timely updates to the care team.