✨ About The Role
- The Customer Success Manager will own a portfolio of clients and drive business results from the point of sale through renewal.
- Responsibilities include managing the end-to-end renewal process and identifying expansion and upsell opportunities.
- The role requires establishing effective relationships with key stakeholders and providing consultative recommendations to enhance client satisfaction.
- The CSM will prepare and deliver metrics based on client goals and identify challenges to proactively avoid churn.
- Collaboration with internal teams is essential to manage client issues and ensure feedback is shared for ongoing improvements.
⚡ Requirements
- The ideal candidate will have over 5 years of experience as a Client Success Manager in the digital health or SaaS industry.
- A strong background in account management and client success is essential, with at least 8 years of relevant experience.
- The candidate should possess excellent communication skills and an entrepreneurial mindset to drive client relationships.
- Attention to detail and problem-solving abilities are crucial for managing client expectations and challenges.
- A passion for Pelago's mission to support individuals in overcoming substance use issues is highly valued.