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Client Success Manager - Remote Eligible

Develop consultative strategies to enhance client engagement and optimize program results.
Remote
Senior
$100,000 - 120,000 USD / year
1 month ago
Pelago

Pelago

The world's first digital clinic for substance use management

✨ About The Role

- The Customer Success Manager will own a portfolio of clients and drive business results from the point of sale through renewal. - Responsibilities include managing the end-to-end renewal process and identifying expansion and upsell opportunities. - The role requires establishing effective relationships with key stakeholders and providing consultative recommendations to enhance client satisfaction. - The CSM will prepare and deliver metrics based on client goals and identify challenges to proactively avoid churn. - Collaboration with internal teams is essential to manage client issues and ensure feedback is shared for ongoing improvements.

⚡ Requirements

- The ideal candidate will have over 5 years of experience as a Client Success Manager in the digital health or SaaS industry. - A strong background in account management and client success is essential, with at least 8 years of relevant experience. - The candidate should possess excellent communication skills and an entrepreneurial mindset to drive client relationships. - Attention to detail and problem-solving abilities are crucial for managing client expectations and challenges. - A passion for Pelago's mission to support individuals in overcoming substance use issues is highly valued.
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Client Success Manager - Remote Eligible
Remote
$100,000 - 120,000 USD / year
Support
About Pelago
The world's first digital clinic for substance use management