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Technical Success Engineer - Remote Eligible
Analyze customer technical issues and streamline support processes for improved efficiency.
Remote
Junior
$50,000 - 65,000 USD / year
1 month ago
✨ About The Role
- The Technical Success Engineer will serve as the first line of technical support for customers using the AI-powered data platform.
- Responsibilities include utilizing SQL and other query languages to gather information for investigations.
- The role involves enabling engineering teams with well-documented investigation steps to reduce engineering effort for support issues.
- The candidate will act as the voice of the customer, helping the engineering team understand the urgency of fixes and features.
- Maintaining a first reply time of under two hours and driving down full resolution time by 20% are key performance metrics.
⚡ Requirements
- The ideal candidate will have advanced SQL skills, particularly in table transformation, subqueries, joins, and aggregations.
- A solid understanding of Python is necessary, including basic string manipulation and function creation.
- Experience in supporting customers within the Salesforce ecosystem is essential for success in this role.
- Attention to detail is crucial, as the candidate will need to interpret ambiguous requests to drive case resolution.
- A proactive approach to identifying opportunities for improvement in internal support processes is expected.
Technical Success Engineer - Remote Eligible
Remote
$50,000 - 65,000 USD / year
Engineering
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