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Digital Experience Operations, Senior Manager
Lead the transformation of the global support experience for Autodesk's workforce.
Novi, Michigan, United States
Expert
2 months ago
✨ About The Role
- The Digital Experience Operations Senior Manager will lead end-to-end service operations, crafting policies that enhance efficiency and meet diverse user needs.
- This role involves managing and mentoring a global team, ensuring a high-performing and inclusive work environment.
- The position requires driving strategic improvements through process optimization, automation, and collaborative problem-solving.
- A customer-centric focus is crucial, as the manager will prioritize user satisfaction and handle escalations with a solution-oriented approach.
- The role reports to the Senior Director of Global Technology Operations within the Enterprise Cloud Engineering & Experience department.
âš¡ Requirements
- The ideal candidate will have over 10 years of experience in IT management, demonstrating a strong ability to oversee large, diverse teams globally.
- A successful individual will possess in-depth technical expertise in operating systems, software applications, and network protocols.
- Strong leadership skills are essential, with a proven track record of inspiring and mentoring teams while fostering a culture of support and growth.
- Excellent communication and collaboration skills are necessary to effectively manage escalations and prioritize user satisfaction.
- Relevant certifications such as ITIL or PMP will be advantageous for candidates applying for this role.
About PlanGrid
Mobile applications for the construction industry.