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Technical Support Specialist, Autocad Plant 3d
Assist customers in maximizing their use of AutoCAD Plant 3D through effective support.
Montreal
Junior
1 month ago
✨ About The Role
- The Technical Support Specialist will engage with Autodesk customers to provide solutions and general troubleshooting for AutoCAD Plant 3D.
- Responsibilities include documenting support interactions in a case management system and managing a personal backlog of support requests.
- The role involves advancing unresolved issues to senior staff and actively handling customer expectations with timely updates.
- The candidate may also participate in proactive support activities such as developing webinars and training materials.
- Collaboration with peers to analyze customer activity trends and contribute to the Autodesk Knowledge Network is expected.
âš¡ Requirements
- The ideal candidate will have 1 to 3 years of experience using Autodesk AutoCAD Plant 3D.
- Strong customer service skills are essential for effectively assisting clients with their technical issues.
- The candidate should possess excellent troubleshooting and analytical skills to resolve customer inquiries.
- Proficiency in written and spoken English is required, with additional language skills in Spanish, French, or Portuguese being a plus.
- A passion for technology and a collaborative spirit will help the candidate thrive in a team-oriented environment.
About PlanGrid
Mobile applications for the construction industry.