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Integration Support Specialist

Improve and optimize integration workflows for seamless customer experiences.
Salt Lake City
Mid-Level
1 month ago
Podium

Podium

A communication, marketing, and payments platform for local businesses.

✨ About The Role

- Troubleshoot and resolve challenging integration issues between Podium and client systems - Serve as an integrations expert across Podium and share customer needs for workflow improvements - Maintain high-quality troubleshooting documentation of supported integrations - Be an expert in Podium's public APIs and SFTP experience - Maintain clear communication with clients and internal teams during the resolution process

⚡ Requirements

- Experience setting up software or following technical operating procedures, with a year of prior experience - Proficiency in using API's and SFTP's, including authentication methods - Ability to work with various tools such as Datadog, Kibana, Zapier, Tray.io, and Jira - Comfortable explaining complex technical processes in a concise way to clients with varying technical aptitude - Demonstrated over-achievement managing a large work queue and a base understanding of SQL for debugging purposes
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Integration Support Specialist
Salt Lake City
Engineering
About Podium
A communication, marketing, and payments platform for local businesses.