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Service Desk Technician
Onboard new employees and ensure they have the necessary tools and access.
Lehi, Utah, United States
Entry Level
2 weeks ago
Podium
A communication, marketing, and payments platform for local businesses.
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✨ About The Role
- The Service Desk Technician will provide front-line technical support to employees through various communication channels.
- Responsibilities include diagnosing, prioritizing, and solving technical issues using historical records and knowledge articles.
- The role involves performing analysis and triage of technology issues, including data collection and ticket routing to Tier 2 support teams.
- The technician will be responsible for onboarding and offboarding employees, both locally and remotely.
- Shipping and receiving laptops and equipment domestically and internationally is part of the job.
- The technician must ensure compliance with established security policies to protect company systems and data.
- Collaboration with technology teams is essential to resolve technical issues and improve the technology experience for all employees.
âš¡ Requirements
- The ideal candidate should have intermediate knowledge of MacOS and its built-in applications.
- A fundamental understanding of iOS mobile devices and applications is essential for this role.
- Candidates should possess some experience in supporting email and cloud systems.
- A foundational understanding of cybersecurity fundamentals is necessary to ensure compliance with security policies.
- Strong analytical skills are required to anticipate potential obstacles and develop contingency plans.
- The candidate should have the ability to work independently and make decisions with minimal management intervention.
- A+ Certification is preferred, indicating a solid foundation in IT support.
- Experience providing remote support via phone and chat is crucial for this position.
About Podium
A communication, marketing, and payments platform for local businesses.