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Service Desk Technician
Run AV systems for live-streamed Town Hall meetings, ensuring seamless communication and engagement.
Remote
Junior
6 days ago
Podium
A communication, marketing, and payments platform for local businesses.
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✨ About The Role
- The role involves providing support for bi-weekly Town Hall meetings, specifically managing AV systems for live streaming and in-person experiences.
- The technician will be the primary point of contact for video conferencing systems throughout the company, ensuring smooth operations.
- Responsibilities include maintaining and installing video conferencing and AV equipment as needed, with a focus on minimizing disruptions to business operations.
- The position requires providing front-line technical support to employees via calls, chat, email, and remote support.
- The technician will collaborate regularly with technology teams to resolve technical issues and improve the technology experience for all employees.
âš¡ Requirements
- The ideal candidate should have experience with Zoom and Zoom Room systems, demonstrating proficiency in managing video conferencing technology.
- A familiarity with Blackmagic video equipment and Adobe Premiere or other video editing software is a plus, indicating a well-rounded technical skill set.
- Candidates should possess intermediate knowledge of both MacOS and Windows operating systems, as well as a fundamental understanding of iOS and Android mobile devices.
- Strong analytical skills are essential, with the ability to anticipate potential obstacles and develop contingency plans.
- A desire to learn new technologies and grow their technical skill set is crucial for success in this role.
About Podium
A communication, marketing, and payments platform for local businesses.