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Sr. Technical Support Specialist
Customize AI responses and modify playbooks using AI development tools like LangSmith.
Remote
Senior
$70k USD per year
1 week ago
Podium
A communication, marketing, and payments platform for local businesses.
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✨ About The Role
- The Senior Technical Support Specialist will troubleshoot and resolve complex AI-related issues to ensure optimal utilization of the AI agent, Jerry.
- This role involves significant collaboration with the Product and Engineering teams to expedite issue resolution and enhance AI functionalities.
- The specialist will develop and refine feedback loops in collaboration with the Product team to continuously improve AI capabilities.
- Responsibilities include creating and maintaining comprehensive internal documentation and training for support teams.
- The position will also involve coding and implementing light fixes and enhancements directly, working closely with Product and Engineering teams.
âš¡ Requirements
- A successful candidate will have a customer-first mindset, demonstrating strong empathy and exceptional problem-solving capabilities.
- The ideal individual should possess at least 1 year of proven experience in software development or support engineering, particularly with AI technologies.
- Proficiency in programming languages such as Python or JavaScript is essential, especially in relation to AI and machine learning platforms.
- Candidates should be able to innovate and streamline processes in a dynamic, unstructured environment.
- Strong analytical skills with a data-driven approach to resolving issues will be crucial for success in this role.
About Podium
A communication, marketing, and payments platform for local businesses.