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Technical Support Specialist - VoIP

Develop a system for feedback loops in collaboration with the Product team.
Salt Lake City
Mid-Level
$56,500 - 65,000 USD / year
3 months ago
Podium

Podium

A communication, marketing, and payments platform for local businesses.

Job is no longer active
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✨ About The Role

Responsible for troubleshooting and resolving challenging issues to ensure customers can easily see value with Podium products Serve as a point of escalation for product-related issues in support, developing feedback loops and efficient troubleshooting systems Create and update internal documentation of products and processes, training support teams on new features and best practices Collaborate with cross-functional teams to enhance customer experience, resolve escalated cases promptly, and hold product and engineering teams accountable Socialize qualitative and quantitative data to improve products, work on ad-hoc initiatives, and ensure high levels of customer satisfaction

âš¡ Requirements

Customer-focused individual with a strong sense of empathy and experience in product or technical support Ability to drive innovation and efficiency in an unstructured environment, with a knack for troubleshooting VoIP, networking, and modern web services Analytical and data-oriented problem solver who thrives in ambiguity and drives innovation with a founder mentality Experience leading processes and adding value at a dynamic and fast-growth company, with a strategic and creative problem-solving approach Bachelor's degree in STEM preferred, with 2+ years of experience in VoIP technical/networking support or related field
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Technical Support Specialist - VoIP
Salt Lake City
$56,500 - 65,000 USD / year
Support
Job is no longer active
About Podium
A communication, marketing, and payments platform for local businesses.