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Sr. Technical Support Specialist II (west Coast Coverage 9a - 5p PT) - Remote Eligible
Own the end-to-end resolution of complex technical issues for high-profile customers.
Remote
Senior
4 weeks ago
✨ About The Role
- The Senior Technical Support Specialist II will assist customers from Fortune 1000 companies and R1 Universities via phone and email.
- Responsibilities include advanced troubleshooting and root cause identification across various operating systems and product integrations.
- The role requires replicating reported bugs and coordinating with product, engineering, or QA teams to address them.
- The candidate will serve as an escalation point for junior team members and mentor them in advanced troubleshooting techniques.
- Maintaining a high level of customer satisfaction and achieving performance metrics is crucial for success in this role.
⚡ Requirements
- The ideal candidate will have a strong technical background and a natural curiosity for troubleshooting complex issues.
- They should possess excellent communication skills to explain technical terms in a way that resonates with customers.
- A growth mindset is essential, as the role involves continuous learning and adapting to new challenges.
- Experience in customer support, particularly in a technical capacity, is highly valued.
- The candidate should be comfortable working independently and making sound decisions during periods of autonomous work.
Sr. Technical Support Specialist II (west Coast Coverage 9a - 5p PT) - Remote Eligible
Remote
Support
About Poll Everywhere
Interactive meetings and presentations