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Client Servicing Agent [english & Vietnamese Speaking] - Remote Eligible
Manage user enquiries related to cryptocurrency trading and account management effectively.
Remote
Junior
3 weeks ago
✨ About The Role
- The Client Servicing Agent will be responsible for handling user inquiries related to account registration and management.
- The role includes addressing KYC-related inquiries and managing promotions and event-related questions.
- The agent will troubleshoot platform issues and manage the escalation and follow-up of user inquiries with internal stakeholders.
- The position requires a proactive approach to customer service and the ability to work in a fast-paced environment.
- The agent will be part of the Flipster operations team, contributing to the overall user experience on the trading platform.
âš¡ Requirements
- The ideal candidate should have business-level proficiency in both Vietnamese and English to effectively communicate with stakeholders.
- A strong interest in cryptocurrency and blockchain technologies is essential for success in this role.
- Prior experience working in a cryptocurrency exchange is highly desirable.
- Candidates should possess strong analytical and problem-solving skills to address user inquiries effectively.
- The ability to work well in a team within a 24/7 trading environment is crucial.
- Excellent communication and interpersonal skills are necessary to manage user relationships and inquiries.
Client Servicing Agent [english & Vietnamese Speaking] - Remote Eligible
Remote
Support
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