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Senior Technical Customer Support
Proactively track and report technical issues to improve customer support efficiency.
Toronto
Senior
1 week ago
✨ About The Role
- The role involves being the first line of defense for customer queries, requiring rapid and accurate responses.
- The candidate will track and follow up on outstanding issues, ensuring stakeholders are informed of their status.
- Building and nurturing customer relationships through effective communication is a key responsibility.
- The position requires proactive tracking of requests and reporting bugs and technical issues to the engineering team.
- Collaboration with the Customer team is essential, including participation in daily meetings and discussions.
âš¡ Requirements
- The ideal candidate has a minimum of 1 year of experience in a Technical Customer Support role.
- Strong communication skills are essential, with an emphasis on empathy and urgency in interactions with customers.
- A technically minded individual who is product-focused and possesses a natural curiosity to learn.
- Experience in early-stage startups is a plus, indicating adaptability to dynamic environments.
- Familiarity with SQL, JavaScript, APIs, and GitHub is desirable, though a willingness to learn is also valued.
About Secoda
The second brain for your data team